Sharkluck Privacy Policy – How We Collect and Use Your Information
Last updated: June 2025. This Privacy Policy describes what information Sharkluck collects when you use our platform, how that information is used, and what rights you have over your personal data as a user based in the Philippines.
By registering an account or using any feature of the Sharkluck platform, you agree to the data practices described in this policy.
1. Information We Collect
Sharkluck collects several categories of information depending on how you interact with the platform. These are described below.
Account Information
When you register, we collect your legal name, date of birth, mobile number, and the login credentials you create. This information is required to operate your account, verify your identity, and process transactions. You may also be asked to provide a government-issued ID during identity verification for withdrawals or account security reviews.
Device and Browser Data
When you access Sharkluck through a browser — including on mobile devices — we automatically collect technical information such as your IP address, device type, operating system, browser version, screen resolution, and session timestamps. This data helps us diagnose technical issues, improve mobile performance, and maintain platform security.
Local Payment Information
When you make deposits or request withdrawals in Philippine Peso (PHP / ₱) through GCash, Maya, QR Ph, or bank transfer, transaction reference data is recorded in your account history. Sharkluck does not store your full payment credentials — those are handled by the respective payment providers through their own secure systems. We retain transaction amounts, timestamps, and method types for account record-keeping and regulatory compliance purposes.
Usage Data
We collect information about how you use the platform, including which game categories you browse, session duration, betting and game activity, and navigation patterns. This data is used in aggregate to improve the platform and is not used to individually profile users for marketing purposes.
2. How We Use Your Information
Sharkluck uses the information collected for the following purposes:
- Account management: To create, maintain, and secure your account, verify your identity, and process login and authentication requests.
- Transaction processing: To facilitate deposits and withdrawals in Philippine Peso, maintain accurate account balance records, and comply with financial reporting requirements.
- Platform operation and improvement: To ensure games load correctly, live streams perform well on mobile connections, and the platform is stable and responsive across device types commonly used in the Philippines.
- Security and fraud prevention: To detect and investigate suspicious activity, unauthorized access attempts, and potential violations of our Terms and Conditions.
- Regulatory compliance: To meet obligations under applicable Philippine laws governing online gaming platforms, including age verification and anti-money laundering (AML) requirements.
- Support communications: To respond to your inquiries, resolve account issues, and provide technical assistance when you contact us.
We do not use your personal data for unsolicited marketing campaigns or sell it to third parties for advertising purposes.
3. Cookies and Tracking Technologies
Sharkluck uses cookies and similar browser-based technologies to maintain session state, remember login status, and gather anonymized usage analytics. Cookies are small data files stored by your browser that allow the platform to recognize your session across page loads.
The types of cookies we use include:
- Session cookies: These are temporary and expire when you close your browser. They are required for the platform to function — including keeping you logged in while you navigate between game categories.
- Persistent cookies: These remain on your device between sessions and are used to remember preferences such as language settings and to reduce redundant authentication steps on trusted devices.
- Analytics cookies: We use anonymized analytics to understand aggregate traffic patterns, popular game categories, and mobile device usage. This data does not identify individual users.
Most browsers allow you to control or disable cookies through settings. Disabling essential cookies may prevent some platform features from functioning correctly, including the ability to stay logged in during a session.
4. Data Storage, Security, and Third-Party Sharing
Storage and Security
Your account data is stored on servers with access controls, encryption in transit, and monitoring for unauthorized access. We apply standard industry practices including password hashing, session expiry, and rate limiting on authentication attempts. While no system can guarantee complete security, we take reasonable technical and organizational measures to protect the data we hold.
We retain account information for as long as your account remains active and for a defined period after closure as required by applicable law or regulatory guidelines. Transaction records related to Philippine Peso payments may be retained for longer periods to comply with financial record-keeping obligations.
Third-Party Sharing
Sharkluck does not sell your personal data. We may share limited data with the following categories of third parties only where necessary:
- Payment processors: GCash, Maya, and bank transfer providers receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies.
- Game software providers: When you play a game from a third-party provider through the Sharkluck platform, that provider may receive session identifiers and game activity data required to run the game. No personally identifiable registration information is shared with game providers.
- Regulatory and legal authorities: We may disclose data to Philippine regulatory bodies, law enforcement agencies, or courts where required by law, court order, or applicable regulations. We will comply with lawful requests while seeking to protect user privacy where permitted.
5. Your Rights, Minor Protection, and Policy Updates
Your Rights Over Your Data
As a user of the Sharkluck platform, you have the following rights regarding your personal data, subject to applicable Philippine law:
- Access: You may request a summary of the personal data we hold on your account.
- Correction: If any of your account information is inaccurate, you may request that it be corrected. Some changes may require identity verification.
- Deletion: You may request deletion of your account and associated personal data. We will process deletion requests within a reasonable timeframe, subject to any retention obligations required by law. Note that transaction records may need to be retained even after account deletion for regulatory compliance purposes.
- Objection to processing: You may object to certain data processing activities where we rely on legitimate interests as the legal basis, unless we can demonstrate compelling grounds that override your rights.
To exercise any of these rights, contact us at the support email listed in the footer. We aim to respond within a reasonable period and may request verification of your identity before processing sensitive requests.
Protection of Minors
Sharkluck does not knowingly collect personal data from individuals under the age of 21, which is the minimum age requirement for using the platform under applicable Philippines gaming regulations. If we become aware that an account belongs to an underage user, that account will be suspended and the associated data handled in accordance with applicable law. If you believe a minor has registered an account, please contact our support team immediately.
Changes to This Policy
Sharkluck may update this Privacy Policy periodically to reflect changes in platform features, legal requirements, or data practices. When updates are made, the revised policy will be posted on this page with a new effective date. We encourage you to review this page periodically. Continued use of the platform after an update constitutes acceptance of the revised policy. For significant changes, we may provide notice through the platform or by email to your registered address.
If you have questions about this Privacy Policy or how your data is handled, contact us at the support email address shown in the footer. You can also visit theFAQ page for common account and platform questions.
Questions About Your Account or Data?
Visit the FAQ for quick answers, or log in to review your account details. New to Sharkluck? Register a free account to get started.